The DSO Leaders' Imposter Syndrome Epidemic (E.22)

Thomas Passalacqua, dental leadership coach and former educator, reveals the uncomfortable truth about dentistry's hidden crisis: While practices obsess over financial metrics and operational systems, they're ignoring the emotional tsunami drowning their leaders—resulting in chronic overthinking, executive paralysis, and the industry's staggering attrition epidemic that no salary increase can fix.

Key Revelations:
The Emotional Crisis Destroying Dental Practices From the Inside Out

• First-time CEOs and executives are drowning in self-doubt but hiding behind the façade of success
• Acquisitions fail not because of P&L issues—they fail because DSOs ignore the emotional shift
• Without trust, transparency, and relationship-building with associates, managers, and support teams, you get lawsuits, broken promises, and mass attrition
• The antidote: Build relationships FIRST, then discuss equity—culture fit beats financial fit every time
  
  

💡 The "Ask Ken" Question:
"What's the biggest financial mistake growing dental groups make?"

Ken's answer: Growing faster than your financial infrastructure. You're adding locations, taking on debt, hiring people—but using the same weak reporting systems. If your finance function doesn't mature before growth, your business will hit a wall. Invest in financial infrastructure at the same pace you grow—or prepare for disaster.

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